Dhaka Baji Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the Dhaka Baji platform, accessible at dhaka-baji.app. It covers how Dhaka Baji collects, processes, stores, and protects personal data in connection with the operation of the platform and the services offered to players in Bangladesh.

By registering an account on Dhaka Baji, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not create an account or use the platform.

Dhaka Baji takes privacy seriously. We understand that players in Bangladesh are trusting us with personal and financial information, and we treat that trust as a responsibility. This policy is written to be clear and direct — not to obscure what we do with your data behind legal language.

2. What We Collect

Dhaka Baji collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Your name and contact number provided during registration.
• Your date of birth, used to verify that you meet the minimum age requirement of 18.
• Payment method details, including your bKash, Nagad, or Rocket number, used to process deposits and withdrawals.
• Identity documents submitted during verification, such as a national ID card or passport.
• Communications you send to our support team, including chat transcripts and emails.

Information collected automatically:

• Your IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Pages visited, time spent on the platform, and actions taken within your account.
• Betting history, deposit and withdrawal records, and bonus activity.
• Session data, including login times and session duration.

3. How We Collect It

Most of the personal data Dh aka Baji holds about you comes directly from you — through the registration form, the cashier section, the verification process, or your communications with support. We do not purchase data from third-party data brokers or obtain your information from social media platforms.

Automatic data collection happens through standard web technologies including server logs, session tracking, and cookies. These tools help us keep the platform secure, detect unusual activity, and understand how players use the site so we can improve it. See Section 9 for more detail on cookies.

4. How We Use Your Data

Dhaka Baji uses your personal data only for the purposes listed below. We do not use your data for anything outside this list without obtaining your explicit consent first.

• Account operation: To create and manage your Dhaka Baji account, process your bets, and maintain your transaction history.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment methods belong to the account holder.
• Identity verification: To confirm that you meet the minimum age requirement and to comply with know-your-customer obligations where applicable.
• Security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering, and other prohibited activities.
• Customer support: To respond to your queries, resolve disputes, and process complaints.
• Legal compliance: To meet obligations under applicable law, including record-keeping requirements and responses to lawful requests from authorities.
• Platform improvement: To analyse how players use the platform and identify areas where the experience can be improved. This analysis uses aggregated, anonymised data wherever possible.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling and to apply responsible gaming tools where appropriate.

5. Who We Share It With

Dhaka Baji does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where KYC verification is required, your identity documents may be shared with a third-party verification provider. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Legal and regulatory authorities: Dhaka Baji will disclose personal data to law enforcement or regulatory bodies where required to do so by law, or where we believe disclosure is necessary to protect the safety of our players or the integrity of the platform.
• Service providers: We use a small number of trusted third-party service providers to help operate the platform, including hosting and infrastructure providers. These providers access only the data necessary to perform their services and are bound by strict data processing agreements.

6. Storage and Security

Dhaka Baji stores personal data on secure servers. All data in transit between your device and our servers is protected by TLS encryption. Sensitive data stored on our servers, including identity documents and payment records, is encrypted at rest using industry-standard encryption protocols.

Access to personal data within Dhaka Baji is restricted on a need-to-know basis. Only staff members who require access to your data to perform their job functions are permitted to access it. All staff with access to personal data are trained on data protection obligations and are bound by confidentiality agreements.

• We conduct regular security reviews of our systems and processes.
• We use automated monitoring to detect unusual access patterns or potential breaches.
• In the event of a data breach that affects your personal data, we will notify you promptly and take immediate steps to contain and remediate the breach.
• We do not store full payment credentials such as complete bKash PINs or Nagad passwords on our systems.

7. How Long We Keep It

Dhaka Baji retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The table below gives a general guide to our retention periods.

When data reaches the end of its retention period and there is no legal obligation to keep it, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Rights

As a Dhaka Baji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered contact details and a description of your request.

• Right of access: You can request a copy of the personal data Dhaka Baji holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain certain data for legal or compliance reasons even after an account is closed.
• Right to restrict processing: You can ask us to stop using your data for certain purposes while a dispute or review is ongoing.
• Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to complain: If you believe Dhaka Baji has handled your personal data incorrectly, you have the right to raise a complaint with us directly. We will investigate and respond to all complaints promptly.

9. Cookies

Dhaka Baji uses cookies and similar tracking technologies to operate the platform, keep you logged in, and understand how players use the site. Cookies are small text files stored on your device by your browser.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will affect your ability to use the platform, as they are required for login and session management. Dhaka Baji does not use third-party advertising cookies.

10. Minors

Dhaka Baji is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by or on behalf of a minor, the account will be closed immediately and any personal data associated with it will be deleted, subject to any legal retention obligations.

If you believe a minor has created an account on Dhaka Baji, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

Dhaka Baji may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via their registered contact details before the changes take effect.

The updated policy will always be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the Dhaka Baji team:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Response Time: Data rights requests are handled within 30 days; general queries typically within a few hours

For questions about responsible gaming, visit our Responsible Gaming page. For general platform questions, the FAQ page is a good starting point. Full platform rules are available in our Terms and Conditions.